Marketing: Reason For Poor Service

• Uncaring employees
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• Poor employee training
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• Negative attitude of employees toward customers
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• Differences in perception between what businesses thinks customers want and what customers actually want.
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• Differences in perception between the product or service businesses think they provide and what customers think they receive.
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• differences inperception between the way businesses think customers want to be treated and the way customers really want to be treated, or actually treated.
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• no customer service philosophy within the company
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• poor handling and resolution of complaints
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• employees are not empowered to provide good service, take responsibilityu, and make decisions that will satisfy the customers.
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• poor treatment of employees as customers
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