SIA to honour sale of business-class tickets at economy rates

Singapore Airlines (SIA) said Monday it would honour hundreds of business-class tickets sold wrongly at economy fares to ensure travellers' plans are not disrupted.

The airline said in a statement it was investigating the cause of the erroneous sales which saw "business-class booking able to be made at an outdated economy-class fare level".

The tickets involved 900 ticketed segments -- or journeys between two airports -- sold by Australian travel agents.

Australian news reports said they involved flights between Singapore and European destinations.

"To ensure no disruption to our customers' travel plans, Singapore Airlines wishes to advise that it will honour all affected bookings," SIA said, without giving a figure for the number of passengers affected.

Singapore's Straits Times said in an online report Monday customers who had purchased the tickets would be flying business class "for tickets that were as much as US$4,200 cheaper than what they should have been".

AFP News 

admin: one of good customer services

Marketing Share: What Customers Really Need, Want and Expect

Going beyond customer service and keeping customers for life doesnt mean just doing things right. You must also do the right things right at the right time, as defined by customer.

This is a list of 10 needs that all customers have in one capacity or another. Remember that the list just a starting point. Customer need from you:

• Help
• Respect and recognition
• Comfort, compassion and support
• To be listened to with emphathy
• Satisfaction
• Trust and trusworthiness
• A friendly, smiling face
• Understanding
• To be made to feel important
• A quality product or services at a fair price

sources:

Beyond Customer Services, Richard F Gerson Phd, 2004